State Farm® Insurance Agent Mark Royalty

"Clayton made it a quick and easy process to switch over for me, and was very patient when we struggled to touch base. He took time out of his personal time to help me get switched over, and found me the best rates!"

"Great customer service. They saved me $900 a yr over progressive. Thank you guys."

"Good and quick service, Harrison was very nice. Decent prices. Highly recommend."

"We’ve had an awesome experience with this office. Harrison has been incredibly informative and so patient while helping me set up insurance for my new business, and he always makes sure our personal policies are giving us the best value. The entire office is friendly, responsive, and easy to work with. We’ve worked with Mark and his team for the entire five years we’ve been in Missouri, and they’ve been consistently great. Highly recommend this office."

"Great rates and very easy to work with!"

"Been going here for years and will never change to a different provider/location. The staff is always more than helpful & friendly. Nothing but positive things to say about this office."

"The Royalty agency has always been very helpful. They’re always just a phone call away, whether it be a quick policy question or adjustments altogether. Highly recommend this office for anyone who wants that hands on touch. Very easygoing and helpful group."

"Clayton and Harry were super helpful in my auto insurance switch. They even helped me get a rate where I’m saving almost $50 a month, WITH added life insurance! I look forward to working with them further."

"I have no complaints and I believe that's all that needs to be said."

"This ofc was referred to me and I am so happy and delighted that they were, each time I call with my many questions they never hesitated to answer my questions and provided me with what I was needing and how to obtain it!!! Very courteous and friendly. Clayton and Harrison were awesome talking to!! I am real big on customer service and they topped it off!! Thank you guys for being exceptional!!!"

"Mark and Clayton were able to help me out when I was in a really tough spot. These guys are amazing!"

"I recently switched to State Farm from another company due to the price of insurance spiking. Thankfully I was able to save so much money that I have a bit of breathing room now. Thank you to Clayton and Harrison for making the process so smooth!"

"I called an old friend named Harrison and he was able to save me over $200 a month on my insurance policies vs progressive. Highly recommend!"

"It couldn't have come at a better time. Struggling to make ends meet and my insurance company was basically taking half a car payment for insurance... Until I got a phone call from State farm. This office! Not only did he save me money! And I might add $100 a month. Yes, I'm saving $100 a month! But not only am I saving $100 a month but I got deductibles that are half of what I was paying before. And I have renters insurance all for $100 less than what I was giving to the other insurance company.... So if you want good service & a fair price for insurance I suggest you call these guys!"

"Clayton did an amazing job getting my policy switched over. Well spoken and very kind. Thank you!"

"This is a great office to work with! Clayton is always quick to answer questions and help you understand all things insurance in a way that’s easy to understand. Here, you feel like a priority. State Farm is also by far the most reasonably priced insurance I can find."

"Great communication! Would recommend to all my friends and family."

"Great people and easy to work with"

"Very friendly and knowledgeable team."

"Clayton reached out to me after many months of not doing business with them and made me aware of a great deal going on which is going to save me a ton of money! I switched back instantly because these guys are real cool to do business with and are very straight forward, can’t recommend them enough!"

"This team is easy to work with, and always has your best interest in mind!"

"Great experience & help getting a new policy worth the price & rate!"

"I wish it were possible to give this company and this office in particular 0 stars ... or negative stars. I spent four years giving them thousands of dollars just to have them lie to me, misinform me, and nickel and dime me out of $320. My car was broken into and someone attempted to steal it. In doing so, they damaged the ignition. So, I had to have it towed to a mechanic. I called my insurance agent no fewer than three times before I had it towed asking many questions including "Does it matter which mechanic I take it to?" and "You are definitely going to cover everything over my deductible, right?". They told me that it didn't matter who I took it to and they would for sure cover everything over my deductible. Wrong. Lies. Bull-hocky. State Farm comes back and tries to claim the mechanic I had it sent to (the one closest to my house) was over charging for labor and they weren't going to pay the full amount over the deductible. Did Mark Royalty advocate for me? Figure something out? Do anything at all? No. His position was that there wasn't anything he could do and I was being unprofessional for getting angry at him and his team. The team that told me I'd receive the full amount over the deductible. The team that lied to me. He tried to lecture me on how I should be behaving after he and his office lied to me repeatedly. I'd never filed a claim before that day. I'd given State Farm thousands in home and auto premiums, and they cheated me out $320. The absolute coup de gras, though, came a couple weeks later (mind you with all the back and forth with insurance it took roughly 3 weeks to get my car back). When I was initially deciding whether to file a claim or not, Mark Royalty's office told me that filing a claim wouldn't increase my premiums because it wasn't my fault. The next bill I got from State Farm showed my auto premium had increased $30 a month. This company is an absolute scam. Mark Royalty is one of the most unprofessional, useless, and incompetent people I've ever had the displeasure of working with. I've switched to All State and am receiving a MUCH better rate for home and auto insurance. Do not trust a word anyone in this office tells you."

"Andrew had been great and helped us a lot with our landlord’s insurance."

"We will NEVER use this insurance group again. Absolutely awful costumer service, lack of communication, which lead to our policy expiring without our knowledge and has lead to so many issues with insurance and being charged DOUBLE what we normally pay annually. I could not be more disappointed in the lack of customer service here. My husband and I will be giving our business elsewhere. Beware!"