State Farm® Insurance Agent Mark Royalty

"Great people and easy to work with"

"Very friendly and knowledgeable team."

"Clayton reached out to me after many months of not doing business with them and made me aware of a great deal going on which is going to save me a ton of money! I switched back instantly because these guys are real cool to do business with and are very straight forward, can’t recommend them enough!"

"This team is easy to work with, and always has your best interest in mind!"

"Great experience & help getting a new policy worth the price & rate!"

"I wish it were possible to give this company and this office in particular 0 stars ... or negative stars. I spent four years giving them thousands of dollars just to have them lie to me, misinform me, and nickel and dime me out of $320. My car was broken into and someone attempted to steal it. In doing so, they damaged the ignition. So, I had to have it towed to a mechanic. I called my insurance agent no fewer than three times before I had it towed asking many questions including "Does it matter which mechanic I take it to?" and "You are definitely going to cover everything over my deductible, right?". They told me that it didn't matter who I took it to and they would for sure cover everything over my deductible. Wrong. Lies. Bull-hocky. State Farm comes back and tries to claim the mechanic I had it sent to (the one closest to my house) was over charging for labor and they weren't going to pay the full amount over the deductible. Did Mark Royalty advocate for me? Figure something out? Do anything at all? No. His position was that there wasn't anything he could do and I was being unprofessional for getting angry at him and his team. The team that told me I'd receive the full amount over the deductible. The team that lied to me. He tried to lecture me on how I should be behaving after he and his office lied to me repeatedly. I'd never filed a claim before that day. I'd given State Farm thousands in home and auto premiums, and they cheated me out $320. The absolute coup de gras, though, came a couple weeks later (mind you with all the back and forth with insurance it took roughly 3 weeks to get my car back). When I was initially deciding whether to file a claim or not, Mark Royalty's office told me that filing a claim wouldn't increase my premiums because it wasn't my fault. The next bill I got from State Farm showed my auto premium had increased $30 a month. This company is an absolute scam. Mark Royalty is one of the most unprofessional, useless, and incompetent people I've ever had the displeasure of working with. I've switched to All State and am receiving a MUCH better rate for home and auto insurance. Do not trust a word anyone in this office tells you."

"Andrew had been great and helped us a lot with our landlord’s insurance."

"We will NEVER use this insurance group again. Absolutely awful costumer service, lack of communication, which lead to our policy expiring without our knowledge and has lead to so many issues with insurance and being charged DOUBLE what we normally pay annually. I could not be more disappointed in the lack of customer service here. My husband and I will be giving our business elsewhere. Beware!"

"I really enjoyed the services that the Mark Royalty Agency presented. I had never thought about Life Insurance until Harrison (team member) brought it to my attention and how impactful it can be. They were very knowledgeable and helped me understand how insurance is just something you pay for, but something that can and does benefit me for the future."

"While every company is raising Insurance rates in Missouri, I found State Farm to be one of the best as far what you get for your money. The Mark Royalty agency brought the best customer service and clear communication to the table. After I started an online quote, Clayton with the Royalty agency reached out to me and walked me through every possible option and answered every one of my questions to get me the coverage I needed at a price I could afford. A month after I started my policy I contacted Clayton about some possible changes, he responded quickly and laid out what the changes would cost to the penny and was able to get my policy updated all within minutes. I have nothing but positive things to say about the Mark Royalty agency. While you can get coverage from State Farm from other agents, I highly recommend you talk to the team here first."

"Excellent"

"Mark Royalty State Farm is always professional and on spot with pricing , info , discounts and explanations on policy’s very polite people thank you for your service !!"

"I’ve been calling them since they open today and no one is answering their phone. It’s actually getting kind of frustrating that the hours say they’re open but they are unresponsive."

"Awesome people good prices they’ll take care of you"

"Great insurance. Mark Royalty and State Farm get things done."

"Clayton is super knowledgeable about everything and got me the best price! Also can hit the golf ball a mile, 10 stars out of 5"

"All the people at Mark Royalty Insurance are super friendly and always there when help is needed!"

"I got great advice on which insurance plans would work for my situation! The people that helped me were all great - super personable and helpful."

"I highly recommend Mark Royalty to be your next agent. I have been with State Farm for over 30 years. My previous agent meet all of my needs but Mark and his team excelled with the customer service. Mark set down with me personally and went over every detail of the policy and made sure I wasn’t paying for anything that I didn’t need. Our insurance needs are quite extensive with multiple rental properties and businesses as well as multiple cars, boats, waverunners, and other recreational vehicles. Do yourselves a favor and let Mark Royalty and the team help you too. I told Mark I would leave him a 6 star review if possible.."

"Clayton Kuhn is always responsive and very helpful! Highly recommend!"

"Mark and crew are a knowledgeable and caring. Helping with on my goals for coverage and protection in a crazy world. Thanks :)"

"Great insurance team and company!!"

"They were very responsive and made everything about changing insurance easy."

"Clayton Kuhn helped me with my auto insurance. Made it a simple process and I highly recommend his services. Very professional!"

"Clayton made it a really simple decision and communicated well every step of the way!"