State Farm® Insurance Agent Mark Royalty

"Andrew had been great and helped us a lot with our landlord’s insurance."

"We will NEVER use this insurance group again. Absolutely awful costumer service, lack of communication, which lead to our policy expiring without our knowledge and has lead to so many issues with insurance and being charged DOUBLE what we normally pay annually. I could not be more disappointed in the lack of customer service here. My husband and I will be giving our business elsewhere. Beware!"

"I really enjoyed the services that the Mark Royalty Agency presented. I had never thought about Life Insurance until Harrison (team member) brought it to my attention and how impactful it can be. They were very knowledgeable and helped me understand how insurance is just something you pay for, but something that can and does benefit me for the future."

"While every company is raising Insurance rates in Missouri, I found State Farm to be one of the best as far what you get for your money. The Mark Royalty agency brought the best customer service and clear communication to the table. After I started an online quote, Clayton with the Royalty agency reached out to me and walked me through every possible option and answered every one of my questions to get me the coverage I needed at a price I could afford. A month after I started my policy I contacted Clayton about some possible changes, he responded quickly and laid out what the changes would cost to the penny and was able to get my policy updated all within minutes. I have nothing but positive things to say about the Mark Royalty agency. While you can get coverage from State Farm from other agents, I highly recommend you talk to the team here first."

"21 years as a customer bundling home and auto. Was dropped today by underwriting after being found not liable for any of the claims made over the past two years. Noah, who I just spoke with was completely unhelpful, uncaring, and complacent through the entire conversation saying "I hear ya, but there's nothing I can do." Dropping me from auto only because this scam company still wants my money for the home AT AN INCREASED RATE WITHOUT BUNDLING. It's not a wonder why the Federal Government is suing State Farm for malpractice, underpayment, and outright refusal of services paid for. I hope this company burns in the wake of this incredulous act and the Fed sues you into oblivion. Dropping a 21 year customer for being wrecked into by other people and found not liable for anything should be illegal, but at the very least imoral. Too bad the people who work at Mark Royalty State Farm and the other's like them don't care about their customers. Worst, most pain in the ass company I have ever dealt with. Least helpful, slowest to act/update, and does not care about you the loyal and paying customer. I don't recommend this company at all. Stay away, far away. If you can't get out of StateFarm yet and have Mark or Noah as an agent, I suggest getting a new agent at minimum because when it comes time to use the services you paid for 21 years they will drop you and not gaf. To the response from Mark: Wow! What a completely disgusting justification to eliminate a customer who was never at fault for the accidents and had verified video proof of each cause. Your company, regardless of "out of your control" or not, treated me like garbage. After 21 years a customer, when it finally came time to use your services you cut me off. I don't care if underwriting made this choice or not YOUR side of things did NOTHING but justify their actions. You work for a disgusting corporate environment and your reply falls upon deaf ears. Don't you dare act like I did anything but write a truthful review of your company. You took my money without issues until you had to pay out. I was the VICTIM in ever single instance, not the villain. You by your complacent response and State Farm underwriting are the villains here. So get over yourself and start thinking about your values towards your customers AND DO SOMETHING ABOUT THE SYSTEM YOU WORK FOR. It's unbelievable you even replied to me here when you know good and well how trashy this policy is to cut off people who are victims of others. So sick of all of you acting as though there was zero alternative to what your company did to me. Inconvenience doesn't begin to describe this situation and you minimizing my feelings here is beyond reproach. You're the problem when you support these decisions and do nothing about them."

"Excellent"

"Mark Royalty State Farm is always professional and on spot with pricing , info , discounts and explanations on policy’s very polite people thank you for your service !!"

"I’ve been calling them since they open today and no one is answering their phone. It’s actually getting kind of frustrating that the hours say they’re open but they are unresponsive."

"Awesome people good prices they’ll take care of you"

"Great insurance. Mark Royalty and State Farm get things done."

"Clayton is super knowledgeable about everything and got me the best price! Also can hit the golf ball a mile, 10 stars out of 5"

"All the people at Mark Royalty Insurance are super friendly and always there when help is needed!"

"I got great advice on which insurance plans would work for my situation! The people that helped me were all great - super personable and helpful."

"I highly recommend Mark Royalty to be your next agent. I have been with State Farm for over 30 years. My previous agent meet all of my needs but Mark and his team excelled with the customer service. Mark set down with me personally and went over every detail of the policy and made sure I wasn’t paying for anything that I didn’t need. Our insurance needs are quite extensive with multiple rental properties and businesses as well as multiple cars, boats, waverunners, and other recreational vehicles. Do yourselves a favor and let Mark Royalty and the team help you too. I told Mark I would leave him a 6 star review if possible.."

"Clayton Kuhn is always responsive and very helpful! Highly recommend!"

"Mark and crew are a knowledgeable and caring. Helping with on my goals for coverage and protection in a crazy world. Thanks :)"

"Great insurance team and company!!"

"They were very responsive and made everything about changing insurance easy."

"Clayton Kuhn helped me with my auto insurance. Made it a simple process and I highly recommend his services. Very professional!"

"Clayton made it a really simple decision and communicated well every step of the way!"

"I saved money and have more insurance. Thanks"

"Worked with Clayton Kuhn for vehicle insurance for my 3 vehicles. He is not only very knowledgeable with all things insurance related, but also a veteran! I will always take my business to an employer who hires veterans and provides a great service."

"Clayton Kuhn was a very knowledgeable and helped me get the best possible deal. It’s was wonderful quick and easy experience."

"Nothing but the nicest kind people! Helped me through my entire process without delay. They made everything smooth and easy for me!"

"Clayton Kuhn was very easy to work with and a great guy. Whole experience was great."